Terms & conditions.
Please read carefully.
1. Terms
By using our website and services, you agree to these Terms & Conditions and all applicable laws. If any part of these terms does not work for you, please do not use our site or services.
2. Service Agreement
Pest control services are provided after a free estimate and your authorization to proceed. Rhino Pest Management will treat only the areas agreed upon. You agree to follow any re-entry or dry-time guidance provided by our technician after treatment.
3. Payment
Payment is due upon completion of service unless otherwise agreed in writing. For recurring Home Protection Plans, payment is charged per the agreed schedule. We accept major credit and debit cards. All sales are final — we do not offer refunds, but our free re-service guarantee means we'll come back and re-treat if pests return.
4. Cancellation & Rescheduling
You may reschedule at no charge with at least 24 hours' notice. Cancellations with less than 24 hours' notice may be subject to a service call fee. For recurring plans, skipping a scheduled visit does not eliminate it — contact us and we'll reschedule.
5. Re-service Guarantee
If pests covered under your plan return between scheduled visits, call us within the plan period and we will re-treat at no extra charge. The guarantee applies to recurring Home Protection Plans only and covers the originally treated pest types. It does not apply to pests or areas not included in the original service scope.
6. Preparation & Access
Please ensure access to the property and treated areas on the day of service. Pets and children should be kept away from treated areas during application and for any re-entry time specified by the technician. It is your responsibility to inform us of any health sensitivities before treatment.
7. What We Don't Treat
Rhino Pest Management does not perform wildlife trapping, mold remediation, structural repairs, or biohazard cleanup. Specialty services (e.g., bee relocation vs. removal) are noted on a per-job basis. We reserve the right to decline service for safety reasons including aggressive animals, weapons on premises, or conditions that pose a direct hazard to our technicians.
8. Liability
We carry liability insurance for damage caused by our technicians during normal service. We are not responsible for damage to items in poor condition, items not disclosed before service, or conditions arising from pest damage pre-existing the treatment. Please secure valuables and fragile items before our technician arrives.
9. Non-Solicitation
You agree not to directly hire or solicit any Rhino Pest Management technician for pest control or related services outside of your agreement with Rhino Pest Management during and for 12 months after the term of any service agreement.
10. Right to Refuse Service
We reserve the right to stop or decline service due to safety concerns, hostile environments, weapons on premises, or conditions that endanger our staff. If service is refused after arrival, a service call fee may apply.
11. Pets
Please secure pets during treatment and during any re-entry period specified by the technician. If a pet poses a safety risk to our technician, we may be unable to complete the visit, and the cancellation policy applies.
12. Changes to These Terms
We may update these terms from time to time. Changes take effect when posted on our website. Continued use of our services means you accept the updated terms.
13. Your Data
By sharing your personal information with us, you agree to our Privacy Policy. We are committed to protecting your data and will not share it with third parties without consent, except where required by law.
14. Contact Us
Questions about these terms? Contact Rhino Pest Management, Sebastian, FL 32958 · (772) 589-6842.